| 1.
SCOPE
a.
The Contractor shall provide training courses
normally available to commercial customers, which
will permit Government users to make full, efficient
use of general purpose commercial IT products.
Training is restricted to training courses for those
products within the scope of this solicitation.
b. The Contractor shall
provide training at the Contractor's facility and/or
at the Government's location, as agreed to by the
Contractor and the Government.
2. ORDER
Written orders, EDI orders
(GSA Advantage! and FACNET), credit card orders, and
orders placed under blanket purchase agreements (BPAs)
shall be the basis for the purchase of training
courses in accordance with the terms of this
contract. Orders shall include the student's name,
course title, course date and time, and contracted
dollar amount of the course.
3. TIME OF DELIVERY
The Contractor shall conduct training on the date
(time, day, month, and year) agreed to by the
Contractor and the Government.
4. CANCELLATION AND
RESCHEDULING
a. The Government will
notify the Contractor at least seventy-two (72)
hours before the scheduled training date, if a
student will be unable to attend. The Contractor
will then permit the Government to either cancel the
order or reschedule the training at no additional
charge. In the event the training class is
rescheduled, the Government will modify its original
training order to specify the time and date of the
rescheduled training class.
b. In the event the
Government fails to cancel or reschedule a training
course within the time frame specified in paragraph
a, above, the Government will be liable for the
contracted dollar amount of the training course. The
Contractor agrees to permit the Government to
reschedule a student who fails to attend a training
class within ninety (90) days
from the original course date, at no additional
charge.
c. The Government
reserves the right to substitute one student for
another up to the first day of class.
d. In the event the Contractor is unable to conduct
training on the date agreed to by the Contractor and
the Government, the Contractor must notify the
Government at least seventy-two (72) hours before
the scheduled training date.
5. FOLLOW-UP SUPPORT
The Contractor agrees to provide each student with
unlimited telephone support for a period of one (1)
year from the completion of the training course.
During this period, the student may contact the
Contractor's instructors for refresher assistance
and answers to related course curriculum questions.
6. PRICE FOR TRAINING
The price that the Government will be charged will
be the Government training price in effect at the
time of order placement, or the Government price in
effect at the time the training course is conducted,
whichever is less.
7. INVOICES AND PAYMENT
Invoices for training shall be
submitted by the Contractor after Government
completion of the training course. Charges for
training must be paid in arrears (31 U.S.C. 3324). PROMPT
PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON
THE INVOICE.
8. FORMAT AND CONTENT OF
TRAINING
a. The Contractor shall
provide written materials (i.e., manuals, handbooks,
texts, etc.) normally provided with course
offerings. Such documentation will become the
property of the student upon completion of the
training class.
b. For hands-on
training courses, there must be a one-to-one
assignment of IT equipment to students.
c. The Contractor shall
provide each student with a Certificate of Training
at the completion of each training course.
d. The Contractor shall
provide the following information for each training
course offered:
(1) The course title
and a brief description of the course content, to
include the course format (e.g., lecture,
discussion, hands-on training);
(2) The length of the
course;
(3) Mandatory and
desirable prerequisites for student enrollment;
(4) The minimum and
maximum number of students per class;
(5) The locations where
the course is offered;
(6) Class schedules;
and
(7) Price (per student,
per class (if applicable)).
INFORMATION APPLICABLE TO ALL
COURSES:
The format of all courses will include lecture,
discussion and hands-on training.
(4) Minimum Number of Students: one for courses at
TechNow Training Facilities, ten for courses at the
client's facility; Maximum Number of Students:
twelve, for courses at TechNow and client
facilities.
(5) LOCATIONS:
Austin Office
3701 Executive Center Drive, Suite 200
Austin, TX 78731
Toll Free: 888-425-8694
Telephone: 512-346-3099
Fax: 512-346-1219
San Antonio Office
4243 Piedras Drive East, Suite 250
San Antonio, TX 78228
Toll Free: 800-324-2294
Telephone: 210-733-1093
Fax: 210-733-6032
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