Course Overview:

This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.  It will also help exam candidates prepare for the 70-685 and 70-682 exams.  The course maps to Microsoft's 50331 course.

Attendees to TN-5105: Enterprise Desktop Support Technician 7 will receive TechNow approved course materials and expert instruction.

Location and Dates:

No Events

Duration: 5 Days

Course Objectives:

  • Troubleshooting Hardware Failures
  • Networking
  • Printers
  • Security
  • Protecting Client Systems
  • Understanding and Troubleshooting Remote Access Connections
  • Updating Windows 7
  • Performance


  • TCP/IP troubleshooting skills
  • Experience working in a domain environment
  • Experience using desktop and command-line troubleshooting tools
  • Experience installing and troubleshooting desktop application problems
  • Experience configuring registry and group policy settings


Latest comments from students

User: henry.farmer

Instructor comments: Excellent instructor. Very informative

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