IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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CL-218: Introduction to Cloud Infrastructure and Operations Bootcamp

Course Overview:

This bootcamp is a customized course for Cloud Essentials+ and Cloud+ that leverages 8 days to provide greater value than just the delivery of two separate courses. The 8 days of instruction prepare the student for the CCSP course.

TechNow has Identified overlap and uses time saved to:

Introduce hands-on skills (Open Source and AWS)
Go more in-depth on theory using hands-on to reinforce concepts
Do exam prep with practice questions

This course covers the knowledge and skills required to understand standard Cloud terminologies/methodologies, to implement, maintain, and deliver cloud technologies and infrastructures (e.g. server, network, storage, and virtualization technologies), and to understand aspects of IT security and use of industry best practices related to cloud implementations and the application of virtualization.

This bootcamp helps prepare students for 2 certifications, CompTIA Clouds Essentials+ and CompTIA Cloud+. After this course students will also be prepared to continue their education by taking CL-315: CCSP – Certified Cloud Security Professional Preparation Seminar .

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

TechNow is a CompTIA partner and uses official CompTIA Cloud Essentials+ and CompTIA Cloud+ curriculum.

Attendees to CL-218: Introduction to Cloud Infrastructure and Operations Bootcamp will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 8 days

Course Objectives:

Learn the fundamental concepts of cloud computing
Learn the business aspects and impacts of cloud computing
Differentiate the types of cloud solutions and the adoptions measures for each
Identify the technical challenges and the mitigation measures involved in cloud computing
Identify the technical challenges and the mitigation measures involved in cloud computing
Identify the steps to successfully adopt cloud services
Identify the basic concepts of ITIL and describe how the ITIL framework is useful in the implementation of cloud computing in an organization
Identify the possible risks involved in cloud computing and the risk mitigation measures, and you will also identify the potential cost considerations for the implementation of cloud and its strategic benefits
Prepare to deploy cloud solutions
Deploy a pilot project
Test a pilot project deployment
Design a secure network for cloud deployment
Determine CPU and memory sizing for cloud deployments
Plan Identity and Access Management for cloud deployments
Analyze workload characteristics to ensure successful migration to the cloud
Secure systems to meet access requirements
Maintain cloud systems
Implement backup, restore, and business continuity measures
Analyze cloud systems for required performance
Analyze cloud systems for anomalies and growth forecasting
Troubleshoot deployment, capacity, automation, and orchestration issues
Troubleshoot connectivity issues
Troubleshoot security issues

Course Prerequisites:

Security+, Network+ or equivalent experience
Managing or administering at least one of UNIX, Windows, Databases, networking, or security

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