Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
This course, TN-385: TCP/IP Analysis & Implementation, provides students with a comprehensive technical introduction to TCP/IP & the interworkings of TCP/IP application to UNIX, Linux and Windows in a network environment. This course begins by providing a comprehensive protocol stack analysis. It continues with extensive hands-on exercises needed to configure TCP/IP on UNIX and Windows based networks.
Attendees to TN-385: TCP/IP Analysis & Implementation will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- A thorough comprehension of each level of the protocol stack
- Configuring UNIX & Windows to access internetworks
- Configuring & setting up a Cisco router
- Properly implementing subnets to avoid ongoing maintenance headaches
- Routing & routing protocols, RIP, OSPF, and IGRP
- How to troubleshoot a wide range of routing problems
- All major TCP/IP application services including: FTP, TELNET, SNMP, NFS, DNS, DHCP, & WINS
- How to avoid common internetworking problems
- How to troubleshoot TCP/IP networks using protocol analysis techniques – snoop on Sun Workstation & Network Monitor on Windows.
- How to design, build, configure, & manage TCP/IP internetworks
- Applying a structured methodology for troubleshooting TCP/IP internetworks
- ACL's on Cisco routers
Prerequisites:
- Students should have good end-user skills in TCP/IP (FTP, TELNET, RLOGON, & MAIL).
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Course Overview:
CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems. The A+ curriculum is excellent preparation for almost any computer related career or position. This course lays the foundation for further study in networking and programming. Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.
Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Identifying, Adding & Removing System Components
- Installation, Configuring & System Optimization
- Diagnosing & Troubleshooting Problems
- Power Protection & Safety Procedures
- Motherboards, Processors & Memory
- Printers
- Basic Networking
- Operating System Fundamentals
- Installation, Configuration & Upgrade
- Diagnosing & Troubleshooting
- Networks
Prerequisites:
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User: whiggins29
Instructor comments: Very knowledgeable, very engaging.
User: jstuke12
Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.
Facilities comments: Facilities were outstanding.
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Together, our Classroom in a Box service and the customized class service can provide highly targeted training to your team at your location.
If you are interested in more information regarding our customized training, contact us at 800-324-2294
Course Overview:
The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR).
Attendees to N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI) will receive TechNow approved course materials, expert instruction, and prepare you to take the 300-410 Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI) exam.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6
- Optimize classic EIGRP and named EIGRP for IPv4 and IPv6
- Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6
- Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments
- Optimize OSPFv2 and OSPFv3 behavior
- Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6
- Implement route redistribution using filtering mechanisms
- Troubleshoot redistribution
- Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA)
- Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments
- Optimize MP-BGP in IPv4 and IPv6 environments
- Troubleshoot MP-BGP for IPv4 and IPv6
- Describe the features of Multiprotocol Label Switching (MPLS)
- Describe the major architectural components of an MPLS VPN
- Identify the routing and packet forwarding functionalities for MPLS VPNs
- Explain how packets are forwarded in an MPLS VPN environment
- Implement Cisco Internetwork Operating System (IOS®) Dynamic Multipoint VPNs (DMVPNs)
- Implement Dynamic Host Configuration Protocol (DHCP)
- Describe the tools available to secure the IPV6 first hop
- Troubleshoot Cisco router security features
- Troubleshoot infrastructure security and services
Prerequisites:
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